Q: Can we customize equipment according to our engineering requirements? ‌
Support non-standard customization: After submitting the requirement form, the technical team will coordinate the feasibility of the solution within 24 hours.
The customization cycle is usually 45-90 days (depending on the design complexity), with a prepayment ratio of 30% -50%.

Q: What is the minimum order quantity (MOQ)? ‌
The MOQ for standard products is 1 unit, while the MOQ for customized products fluctuates based on design costs (usually ≥ 3 units).

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B2B specialized services:
✅ Orders over $500000 can apply for 3-12 interest free installment payments (with proof of corporate credit required)
✅ Corporate payment channels such as Letter of Credit (LC) and Telegraphic Transfer (TT) have been opened.

Q: How to ensure safety during the transportation of large equipment? ‌
Using wooden box shockproof packaging and steel frame fixation, fully insured with "Marine All Risks".
Provide free loading and unloading guidance videos to reduce on-site operational losses.
Q: Who is responsible for import and export procedures? ‌
DDP mode (Duty Paid Delivery): We are responsible for destination port customs clearance, taxes, and inland transportation.
FOB mode: Customers need to arrange for pick-up at the destination port and can provide a customs declaration package (HS code/certificate of origin).

Q: How to verify the qualifications of platform suppliers? ‌
The website displays ISO 9001 quality management system certification and on-site factory inspection reports for cooperative factories.
Support online verification of supplier information through third-party platforms such as SGS.
Q: How to handle contract disputes? ‌
The dispute resolution clause is explicitly written into the procurement contract, with priority given to mediation through the International Chamber of Commerce Arbitration Court (ICC).
Disputes with an amount of less than 100000 US dollars shall be settled through the fast track arbitration channel (within 60 days).